Frequency of Payments

Our payment terms are stated within our “Rental Contract” a copy of which is provided to you for your perusal
prior to you signing to agree to these terms.

An automatic recurring payment in the range provided to you within your rental agreement, from Skyline Car Hire
(UK) Ltd will be made every 14 Days in settlement of your weekly rental fee.

You will also receive a receipt confirmation email following all automatic recurring payments. For example, if your
subscription plan requires a £230.00 per week payment, and your two week period ends on March 1, the
recurring bi-weekly Payment of £460.00 will be made on March 1. Your next automatic recurring payment in the
amount of £460.00 would occur on March 15. You will not receive any advance notice of this payment but you will
receive post-payment confirmation by email.

If you receive a refund you are not entitled to, you must pay it back when Skyline Car Hire (UK) Ltd asks you to.
If Skyline Car Hire (UK) Ltd wish to change the amount or date of collection at any time we will contact you at
least 3 working days prior to putting these arrangements into place.


Automatic Recurring Payment Failure

If your automatic recurring payment is declined, you will be contacted by phone or email. We may permanently
restrict your ability to use a certain payment method if that payment method fails multiple times. REMEMBER: If
your Automatic Recurring Payment fails, you will need to replenish your account with another payment method. If
payment is not made and you do not make a payment by the end of your billing cycle, we may end your contract
early and recover our hire vehicle from you immediately which will leave you liable to our cancellation, late
payment or end of contract fees as detailed within your “Rental contract”

Should you not adhere to keeping up with your payments on the dates specified within our “Payment schedule”
which is provided to you upon collection of our hire vehicle by you, you understand that we may enforce a late
payment charge on you which is payable immediately following any late payment date to Skyline Car Hire (UK)
Ltd by you as follows,

  • £35.00 administration fee is applicable and payable to Skyline Car Hire (UK) Ltd by you. This fee is
    payable immediately 1 day after the payment due date as detailed within our “Payment schedule”. This
    administration fee is followed by a further £2.00 per day continuously until the outstanding amount
    inclusive of any late fees and administration fees is paid in full up to a maximum total of £50.00 inclusive
    of the £35.00 administration charge.

Please note that failure to settle any outstanding amounts due could result in Skyline Car Hire (UK) Ltd
instructing a debt recovery agent to recover this amount from you on our behalf and could result in the issuing
against you which may also result in a county court judgement being registered against you.


Cancellation of Automatic Recurring Payment

You have the right to withdraw your consent to this Automatic Recurring Payment at any time. To cancel you’re
Automatic Recurring Payment, email [email protected] Your request to cancel your Automatic
Recurring Payment may take up to 48 hours to take effect. Cancellation must be done before the end of the 30
days period to avoid the monthly recurring payment.

When you request termination of your subscription, your subscription fees are not refunded. Instead, the current
subscription will run its course to the end of the current billing cycle as detailed under “Hire End” within our
“Rental Contract”, at which point your subscription will then become inactive. Cancellation of service is not official
until you receive an email confirmation. If a request is not answered within 3 business days, you will need to
contact us by calling 0330 0106 999 and confirm cancellation.


Re-establishing Automatic Recurring Payment

If you wish to re-establish your Automatic Recurring Payment, please call us on 0330 0106 999


Changing Automatic Recurring Payment

If you would like to change your Automatic Recurring Payment including, for example, making a change from one
credit or debit card that was initially selected to another credit or debit card or bank account, you must authorize
the recurring payment with the new credit or debit card or bank account by calling Customer Care. Your
previously approved Automatic Recurring Payment will be terminated within 24 hours.



By providing my credit, or debit card or bank account information (“Payment Method”), I AGREE that I have read
and understand this Automatic Recurring Payment Agreement. In addition, I authorise the company to charge the
full amount required by my subscription plan (once every month or more frequently as described above) to the
specified Payment Method; and I authorise the financial institution for the Payment Method, specified above to
charge or debit my account and remit payment for my service to the company. This authority will remain in effect
until I give notification, as required under this Agreement, to terminate this authorisation.


Refund Policy

If you decide to cancel your rental with Skyline Car Hire (UK) Ltd you must notify us by telephone on 0330 0106
999 more than 24 hours prior to the “on hire” date referred to within our “Rental Contract”.

Should you notify us that you wish to cancel by telephone by giving us at least 24 hours notice then Skyline Car
Hire (UK) Ltd will process a full refund minus any vehicle licensing costs. For example, should your deposit and
first weeks rental paid amount to £730 and it has cost £200 to license the vehicle for your desired borough then
we will process a refund of £530.

Should you fail to notify us that you wish to cancel by providing at least 24 hours notice then Skyline Car Hire
(UK) Ltd cannot refund your deposit or your first weeks rental payment.

If you decide to cancel your contract after taking receipt of our hire vehicle, after the “on hire” date stated within
our “Rental Contract” then you will not be entitled to any refund from Skyline Car Hire (UK) Ltd.


Skyline Car Hire (UK) Ltd can accept payment via the following card types